PRIVACY POLICY

 

Eco Safe, Inc. DBA Eco Safe Restoration

 

Last Updated: October 22, 2026

 

Eco Safe, Inc. DBA Eco Safe Restoration (“Eco Safe,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we handle information in connection with www.ecosafefl.com, our mobile application, client portal, and emergency response planning services.

 

INFORMATION YOU PROVIDE

 

We collect information you provide directly or through an authorized representative of your building or organization. This may include:

 

• Names, email addresses, telephone numbers, job titles, and organizational affiliations.

• Account registration and login information.

• Building addresses, property descriptions, and emergency contacts.

• Emergency response plans, preparedness instructions, and information about building systems.

• Building access instructions, access codes, and key or lockbox details provided for authorized response purposes.

• Photos, documents, and other materials submitted through available features.

• Service requests, messages, and other communications with us.

 

Please provide another person’s information only when you have authority to do so.

 

TECHNICAL INFORMATION AND COOKIES

 

Our website, application, and technology providers may process technical information associated with access to these services, such as IP addresses, browser and device information, access times, and diagnostic or activity logs.

 

Our website is hosted on Wix. Wix and services integrated into our website may use cookies or similar technologies to support website functionality, remember preferences, maintain sessions, and measure website performance.

 

You can manage cookies through your browser settings and any cookie controls available on our website. Restricting cookies may affect certain features, including login functionality.

 

DEVICE PERMISSIONS

 

Depending on the features available and used, the mobile application may request permission to access device functions, such as the camera, selected photos or files, location, or notifications.

 

If requested, these permissions are used to support the corresponding feature, such as submitting property documentation, providing location information, or receiving updates. You can review or change permissions in your device settings. Disabling a permission may prevent the related feature from working.

 

HOW WE USE INFORMATION

 

We use information to:

 

• Create, maintain, and update building emergency response plans.

• Prepare for hurricanes, catastrophic events, and other property emergencies.

• Establish accounts and provide access to assigned building information.

• Communicate with building representatives and emergency contacts.

• Coordinate authorized emergency response and restoration services.

• Respond to questions, service requests, and support needs.

• Operate, troubleshoot, and protect our website, application, and client portal.

• Maintain business records and meet applicable legal obligations.

 

ACCESS TO BUILDING INFORMATION

 

Building emergency response plans are intended for access by authorized users through the client portal. Client accounts are assigned access to their own building’s plan or other buildings they are authorized to manage.

 

Authorized Eco Safe personnel and supporting service providers may access information as needed to perform their responsibilities.

 

Sensitive building information, including access codes and lockbox instructions, is not intended for public display. Building representatives should promptly notify us when personnel, access permissions, emergency contacts, or building access instructions change.

 

WHEN WE SHARE INFORMATION

 

We may disclose information to:

 

• Authorized representatives of your building or organization.

• Technology and service providers supporting hosting, storage, account access, communications, maintenance, and related operations.

• Emergency responders, restoration personnel, or contractors when needed for authorized services or to address an emergency.

• Professional advisers supporting our business, such as legal, accounting, or insurance advisers.

• Authorities or other parties when required by law or necessary to address fraud, security incidents, or threats to people or property.

• Parties involved in a merger, acquisition, or transfer of our business, subject to applicable confidentiality and legal requirements.

 

We may also share information at your direction or with your consent.

 

INFORMATION SECURITY

 

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. No electronic system or internet transmission can be guaranteed completely secure.

 

Keep your login credentials confidential and contact us promptly if you suspect unauthorized access. Access codes and other sensitive building instructions should be submitted only through the designated process provided by Eco Safe.

 

INFORMATION RETENTION

 

We retain information for as long as reasonably necessary to provide services, maintain emergency response plans, support the client relationship, and meet legal, contractual, recordkeeping, and dispute-resolution needs.

 

Retention depends on the type of information, its purpose, and applicable obligations. Information that is no longer needed is deleted or de-identified, subject to applicable retention requirements and backup processes.

 

YOUR CHOICES AND REQUESTS

 

You may contact Info@ecosafefl.com to request:

 

• Access to or correction of your personal information.

• Updates to emergency contacts or building information.

• Removal of an individual’s portal access.

• Closure or deletion of your account.

• Deletion of personal information, subject to applicable requirements.

 

We may verify your identity and authority before processing a request.

 

Deleting an individual account does not necessarily delete the building’s emergency response plan or records maintained for the organization. We may retain information needed to meet legal obligations, resolve disputes, or document services.

 

You can unsubscribe from promotional emails using the instructions in those messages. Service-related communications may continue while needed to support your account or requested services.

 

THIRD-PARTY WEBSITES AND SERVICES

 

Our website or application may link to third-party websites or services. Their information practices are governed by their own privacy policies. We encourage you to review those policies before providing information.

 

CHILDREN’S PRIVACY

 

Our services are intended for adults and authorized building or business representatives. They are not directed to children under 13.

 

If you believe a child under 13 has provided personal information through our website or application, contact us so we can review and address the matter.

 

CHANGES TO THIS POLICY

 

We may update this Privacy Policy to reflect changes in our services, information practices, or applicable requirements. The updated version will be posted on this page with a revised “Last Updated” date. We will provide additional notice when required.